The 2020 Detroit Free Press/TCF Bank Marathon is going virtual! You can read our formal, yet heartfelt, update here. The alternative registration selection period for all those who were registered for our in-person event is now closed. Anyone who had registered before July 24, 2020 had from July 30 to August 11 at 11:59pm ET to decided if they wanted to join us virtually, defer to 2021 or 2022, or request a partial refund.
Keep reading for FAQs on our virtual run and what may happen with your registration!
Q: What happens if I did not make an alternative registration selection?
A: The imATHLETE registration page is now closed and we are no longer able to make any registration selections for you. If you did not indicate before August 11 at 11:59pm ET what option you would like to take, your registration was waived.
Q: If I select to run virtually, what distance will I be running?
A: Whatever distance you were originally signed up for will be your virtual event distance.
Q: Can I switch my virtual event distance?
A: You bet! After you submit your alternative registration option to run virtually, our team will be automatically creating your virtual event registration on EnMotive. Once that is done, you can transfer to a different virtual distance.
Q: I’m not signed up for anything, but want to run virtual! How do I sign up?
A: Registration is now closed for 2020 but stay tuned for 2021 registration details!
Q: How long do I have to submit my time?
A: Timing submission is open now! Participants can run, walk or wheel anytime in October. We are encouraging all participants to complete their distances over race weekend (October 16-18) but we understand that this might not be an option for everyone. Our virtual leaderboard will be open until October 31st!
P.S. If you are participating in one of our challenges, you do NOT need to complete all two or three distances at once. Please feel free to spread them out over a couple of days and be safe!
Q: How do I submit my time?
A: Participants can access our results page and leaderboard two ways:
- Scan the QR Code at the bottom of your bib (bibs will be available in your race packets).
- Visit http://www.freepmarathon.com/virtualresults and search by your last name to find your individual page.
Once you have located your name, you will go to ‘Submit Results,’ then your distance completed.
If you are new to EnMotive, an account has been created for you and you just need to click ‘Forgot Password’ and follow the next steps. If you already have an account set up with Enmotive, you will just need to login.
Please note: There is no chip in your bib and you will need to keep track of your time on your own.
Upon entering your time you will then be placed into the official leaderboard for your category. Selecting ‘View Post Race Experience’ will take you back to the results page. Here you will be able to compare yourself to your fellow finishers and download your official finisher certificate.
Q: How will I receive my race packet?
A: We will begin mailing packets for all of those who filled out our Out-of-State and International Mailing form on October 5th. All in-state participants will have five packet pick-up options in the metro-Detroit area. That is the only way to guarantee you will get your packet before race weekend! Participants are welcome to pick up multiple packets for their friends and family. Check out all five packet pick up locations here: Packet Pick-Up and Timing
If you can’t make it to one of our packet pick-up locations, don’t worry! We will begin mailing all remaining packets on October 14. We anticipate all mailing will be completed by November.
Q: I deferred my registration, now what?
A: When registration opens for the year you select, you will be notified and your deferral code will be sent to you. This will allow you to register for the same distance as selecting this option does not automatically register you!
Q: When is your event in 2021 and 2022?
A: October 16-17, 2021 and October 15-16, 2022.
Q: What if I want to defer and switch my event distance?
A: You’ll have the opportunity to switch your distance after registering in 2021 or 2022.
Q: Why are refunds taking so long? Why only 50%? What gives!?
A: We understand and sympathize with how the pandemic has impacted runners and your investment in events; however as part of the race planning process, certain fixed costs which are made months, and up to a year ahead of the race are unrecoverable. We are offering the greatest return possible to ensure we can continue hosting a world-class event in Detroit. In addition, refunds are taking much longer due to COVID-19 and the impact that is having on credit card companies.
Q: I’m running the Marathon Relay. What does this mean for me?
A: If you’re a Team Captain, you have received an email with instructions on how to make your alternative registration option. You will be making this selection for your entire team. You hold the power! If you are a team member and joined a team, check with your team captain to see what registration option they selected.
Q: I already deferred my 2020 entry and paid $30. What happens to me?
A: We will be refunding the $30 deferral fee for everyone who already deferred their entry to 2020. Please be patient with us as our team processes these – refunds are expected to be processed in 3-4 weeks and a credit will be applied to the card you paid with.
Q: I deferred my 2019 entry to 2020 and have already signed up. What does that mean?
A: You will have the option to run virtually with us or defer your entry to 2021 or 2022.
Q: I deferred my 2019 entry to 2020 but have NOT used my code yet What does that mean for me?
A: Your code will be active for our 2021 registration. Make sure to keep your code and sign up next year, as you will not be automatically signed up!
Q: Can I defer my registration and sign up virtually?
A: Yes, you can! You would sign-up here and on the form indicate that you would like to defer to 2021 or 2022.
Q: What’s this I hear about a premium jacket for Full Marathon, Half Marathon, Relay, The Wonder and The Supreme participants?
A: We’re giving those participants who originally signed up and decided to run virtually with us a pretty sweet, premium virtual run jacket, brought to you by TCF Bank. You may have noticed that our virtual registration prices for these events are significantly lower than our original prices so we are excited to be able to offer a premium jacket to those participants. But don’t worry, you can actually purchase that jacket if you’re a new virtual runner or a different distance! Just head over to our EnMotive registration page to add it to your registration! Read about our plans for our inaugural virtual event here.
Looking for more info about the jacket sizing? Check out our size chart here.
Q: I have a question that wasn’t answered above. Help!?
A: Drop us a line at email@example.com or call 313.777.8886. You can also send us a direct message on Facebook! Our staff is working hard to help everyone, so we appreciate your patience!
Q: I actually read all these FAQs. Do I get anything?
A: We’re proud. Thanks for reading! Click here for a picture of Marley, our Social Media Manager’s pup who (used) to visit us in the office. What a good staff dog!